Cancellation & Refund Policy
At Avia Fun Cricket, we strive to provide an enjoyable experience for all our users. However, we recognize that certain circumstances may require you to cancel or seek a refund. The following outlines our policies on cancellations and refunds within the platform.
1. User Cancellations
Prior to Contest Start: You can cancel your entry into a contest before it begins, provided the cancellation window is still open, as indicated on the contest page. If you cancel in time, your entry fee will be returned to your account.
Once Contest Has Begun: Once a contest is underway, cancellations are not permitted, and entry fees are non-refundable, as the contest reflects live player activities.
2. Cancellations by Avia Fun Cricket
Insufficient Participation: Should a contest not reach the minimum required participants, Avia Fun Cricket reserves the right to cancel it, in which case all entry fees will be refunded to participants.
Technical Issues: If a contest is canceled due to technical errors or unforeseen events, Avia Fun Cricket will refund entry fees to all participants.
Rule Violations: Contests canceled due to rule violations or breaches of our Fair Play Guidelines may result in forfeited refunds for users responsible for the violations.
3. Refund Policy
Eligibility for Refunds: Refunds may be issued in the following cases:
- The contest is canceled by Avia Fun Cricket.
- You cancel your entry before the contest begins.
- A billing or payment error occurred.
Refund Process: Refunds are credited to your Avia Fun Cricket account balance and can be used for future contests or withdrawn based on our withdrawal policy.
Non-Refundable Situations: Refunds are not available in cases such as:
- Disqualification due to rule violations.
- Losses due to player performance within a contest.
- Requests made after a contest has begun or ended.
4. Withdrawing Account Balance
Withdrawal Requests: You may request a withdrawal of your account balance at any time, provided you meet the minimum withdrawal requirement.
Processing Time: Withdrawal requests are generally processed within 3-5 business days.
Fees: A processing fee may apply to withdrawals, which will be displayed during the withdrawal process.
5. Requesting a Cancellation or Refund
Contact Support: To request a cancellation or refund, please contact our support team at [email protected], providing your account details, contest information, and the reason for your request.
Review Process: Our support team will review your request and respond within 24-48 hours.
6. Policy Updates
Avia Fun Cricket reserves the right to update this Cancellation & Refund Policy at any time. Updates will be posted here, so we encourage you to review this policy periodically.
7. Contact Information
For any questions or concerns regarding this Cancellation & Refund Policy, please contact us at [email protected].